Junior L1 IT Customer Support with French

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized in its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

Responsibilities:

• Ensure assistance to users concerning one or multiple technical domains while giving precise answers.
• Effectuate, if necessary, an escalation to the appropriate competence team.
• Intervene remotely (by telephone, email) and punctually with the user.
• Participate in the team’s skills development.
• Respond to requests (calls).
• Qualify requests according to terminology.
• Treat requests according to procedures.
• Provide answers adapted to the request and the needs of the user.
• Assure files follow up (history).
• Participate in permanent training of the team.

Qualifications:

• At least 6 months working in a similar role;
• Spoken languages: Fluent in French and English (minimum B2).
• Technical college or university is preferred and necessary training will be ensured.
• Working experience with Easyvista or ServiceNow tools, Windows 10, and Office 365.
• Excellent customer service abilities: client orientation, active listening, and interpersonal skills.
• Ability to work in a dynamic environment and multitask.
• Availability to work day shifts.