Junior Technical Support Specialist - Operations

This is a hybrid position. Our office is located in Iasi, Romania.

This could be the Opportunity of Your Life!

Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Where do you fit in?

We're on the hunt for a new Junior Technical Support Specialist for one of our Global Support Services teams in Romania working on the application support area.

The Technical Support Team manages the day to day processes and policies in support of Signant Health and Healthcare’s quality policy and it’s core values, following work instructions and related forms according to quality procedures. Continuously strive to increase the effectiveness and efficiency of the Helpdesk, from improvements to each function, as well as calibration and communication between streams

Want to join the Best Team of Your Life?

We’re looking for people who are excited by the potential to make a difference in the world. You don’t need to have a clinical background to thrive at Signant. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself.

As part of our team, your main responsibilities will be to:

• Act as an escalation for the Tier1 Level of Support;
• Provide support to Tier1 for critical cases via phone and chat;
• Assist sites, patients and clients with technical support and customer service related issues via phone, live chat and email. Proactively investigate issues and process requests, ensuring tickets are responded to and resolved in accordance to QMS and SLAs;
• Act as an entry point and triage the inbound tickets and works with the Senior colleagues to ensure each ticket receives the correct resolution;
• Accurately document customer interactions and knowledge solutions in Helpdesk ticket system;
• Provide input for knowledge base articles;
• With support from Helpdesk Manager, update and maintain training aids such as training documents and demonstration devices;
• Support new product & service releases from a Helpdesk process perspective when required to facilitate operational readiness;

You’ll need to bring:

• Customer focus for both internal and external customers;
• A team-oriented person with a “can do” attitude;
• Experience with Microsoft Office;
• Good communication skills, both oral and written;
• Attention to details skills and results oriented attitude;
• Technical, time management, communication, decision making and human relations skills;
• Flexibility to adjust to shift schedule;
• ServiceDesk Knowledge and experience.

And finally, here are the ways of working that will help you succeed at Signant: 

• You enjoy problem-solving and have a constructive can-do attitude. 
• You’re motivated by working in a fast-growing global company. 
• You’re self-driven, active and want to continuously learn new things. 
• You have great communication skills in English, both spoken and written, and can articulate technical details succinctly. 
• You like to share knowledge as a way to advance organisational learning. 

Does this sound like something you’d like to explore? Then we’d love to hear from you!

To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role.

We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.

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