Internship Support Analyst L2 with French (6 months)
Responsibilities
Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place.
Our IT Filiere has over 800 IT professionals, delivering services on four perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey.
We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common: they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You!
ITIM (Innovation, Technology and IT Services) is the entity of the Société Generale group that invents the information systems of the retail bank of tomorrow. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and secure, inspired and designed with customers, while ensuring quality every day.
You will join the L2 IT support activities within ITIM/GSI department.
The ITIM/GSI department contributes to one of ITIM’s four fundamental missions by guaranteeing the smooth functioning of the IS every day and contributing continuously to the improvement of the Quality of Services delivered by ITIM.
Specifically, you will be required to:
- The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;
- User support: requests for information or assistance regarding the use and operation of specific applications;
- Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimisation and improvement in collaboration with the clients and the project owners);
- Incident management, handling and monitoring until closure;
- Participating in production monitoring committees and/or project committees;
- Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;
- Taking charge of ad hoc work and monitoring requests;
- Writing specific reports;
- Ensuring permanence on the perimeter according to established schedules and internal organization;
Profile required
- Interest in the support field with knowledge in incident management processes/tools;
- Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);
- Good written communication;
- Autonomy, curiosity, rigor;
- A proactive and reactive attitude / A team spirit and a desire to learn continuously;
- Ability to analyze and synthesize;
- Middle French (must); Middle English (preferred; but minimum A2)
- Banking knowledge and functional case analysis skills preferred;
Why join us
SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
Plus, you will enjoy all our benefits:
- competitive compensation & remuneration, including annual performance bonus;
- preventive healthcare plan, and group health & life insurance;
- wide range of flexible benefits within a monthly budget;
- office perks, wellbeing and mental health programs;
- various social benefits and bonuses for personal or family events;
- 9-to-5 workday & flexible working environment (Hybrid);
- additional paid and unpaid time off, including Sabbatical leave;
- learning and growth opportunities based on individual development and career plans;
- unlimited access to various eLearning resources.
Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.